Shipping & Delivery

Shipping & Delivery

Once your order is with the shipping company, HRN STUDIO is not responsible for any loss, delay, or issues occurring during transit.
The estimated delivery time provided is an approximation and not a guarantee.
If you encounter any issues during the shipping process, we recommend contacting the shipping company directly.
Refunds cannot be processed for delays or issues caused by the shipping company once your order has left our premises.

Delivery times displayed at checkout are estimates and cannot be guaranteed.
International shipping times may vary due to customs clearance and handling by the shipping company.
We are not liable for parcels lost or delayed by the shipping company unless insurance has been added to your order.
Insurance can be requested by contacting our Customer Care team prior to dispatch.

In the UK and other locations where COVID-19 has impacted delivery protocols, picture proof may be used instead of a signature for delivery confirmation.
If the shipping company provides picture proof, this will be accepted as valid delivery confirmation.
HRN STUDIO is responsible for dispatching products and providing tracking numbers only.

If delivery disputes arise (e.g., the courier arrives during your absence, address changes requested, or self-collection not completed), the customer must resolve these issues directly with the shipping company.
If a parcel is returned to us due to refusal or failure to collect, any return shipping fees and customs duties imposed will be the customer’s responsibility. No refund will be issued in such cases.

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